Return & Refund Policy

At LMNEST, we want returns and refunds to be as clear and straightforward as possible.

This Return & Refund Policy applies to eligible purchases made through lmnest.com.

1. 30-Day Return Period

Eligible products may be requested for return within 30 days from the date confirmed delivery takes place.

Before sending an item back, please contact our customer care team:

service@lmnest.com

We will review your request, determine whether the product is eligible, and provide the appropriate return instructions and return address.

Please do not send a product back before contacting us. Returns sent without authorization or to an address that has not been provided by our support team may be delayed or may not be processed.

2. Conditions for an Eligible Return

Unless the product arrived damaged, defective, incorrect, incomplete, or otherwise qualifies for a remedy under applicable law, products returned for preference-based reasons should generally be:

• Unused or maintained in like-new condition

• Free from physical damage or scratches caused after delivery

• Unmodified and uninstalled

• Returned with all originally supplied hardware, screws, brackets, and components

• Returned with included electronic cables, power adapters, or accessories

• Accompanied by product instruction manuals or setup inserts where provided

• Returned in the original protective packaging where reasonably possible

We may also request proof of purchase, such as your order number or confirmation email.

Because LMNEST offers precision ergonomic hardware, LED light bars, and digital power hubs containing sensitive electronic or mechanical components, returned products should be packaged carefully to minimize the risk of damage during transportation.

Returned items may be inspected before a refund is approved.

3. Opened or Used Products

Simply opening a product does not automatically prevent it from being returned.

However, where permitted by applicable law, preference-based returns involving opened or used products may be inspected to determine their condition.

Returned products should generally not show evidence of:

• Excessive use, physical abuse, or structural overload

• Customer-caused dents, cracks, deep scratches, stains, or breakage

• Unauthorized repairs, disassembly, or modifications

• Missing accessories, mounting hardware, or power cords

• Damage caused by inappropriate handling, improper installation, liquid exposure, or misuse

Where customer handling beyond what is reasonably necessary to inspect or evaluate a product results in a material loss of value, an appropriate deduction may be made where permitted by applicable law.

4. Items That May Not Be Returnable

Where legally permitted, certain products may be excluded from preference-based returns, including:

• Personalized, customized, or special-order products

• Gift cards

• Products clearly identified as final sale or clearance

• Products damaged through misuse, improper installation, or electrical surges

• Products modified or repaired without authorization

• Products missing significant hardware components because of customer handling

• Other products clearly identified as non-returnable before purchase

Any product-specific exclusions will be stated on the relevant product page or communicated before a return is approved.

Nothing in this section is intended to restrict statutory consumer rights that cannot legally be excluded.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your LMNEST order reasonably soon after delivery.

This is especially important for technical, electrical, and mechanical equipment such as:

• Ergonomic monitor arms and gas-spring mounts

• Height-adjustable laptop stands and footrests

• Anti-glare monitor light bars and LED desk lamps

• Multi-port USB charging stations and wireless charging pads

• Multi-tier desk organizers and cable management trays

If your order arrives:

• Cracked, dented, or physically damaged

• Defective or non-functional

• Incorrectly supplied

• Missing mounting hardware, power cables, or accessories

• Incomplete

Please contact us as soon as reasonably possible.

To assist with our review, we may request:

• Your order number

• Product name

• Clear photographs of the product issue

• Photographs of the internal protective packaging

• Photographs of the external shipping package

• A photograph of the shipping label, where available

• A short video showing the problem where useful (particularly helpful for issues involving flickering lights, non-charging ports, or mechanical adjustment stiffness)

After reviewing the information provided, we will explain the appropriate next steps based on the circumstances, applicable LMNEST policies, and relevant consumer laws.

6. Basic Product Checks Before a Return

For certain product issues, our customer support team may suggest simple checks before arranging a return.

Depending on the product, these may include:

• Confirming power adapters are securely plugged into working outlets

• Checking that USB power cables or charging connectors are fully seated

• Verifying mounting clamp tension or gas-spring adjustment settings

• Reviewing product setup manuals and troubleshooting guides

For items from our Ergonomic & Posture Comfort Collection, Desktop Organization & Smart Power Hubs, or Eye-Care Lighting & Atmosphere Collection, we may request photographs or additional details to help determine the nature of the problem.

You are not required to continue using any product that appears structurally compromised, electrically faulty, or otherwise unsafe.

7. Return Shipping Costs

For preference-based returns, including situations such as:

• Changing your mind

• Selecting the wrong color, size, variation, or product specification

• No longer wanting or needing the item

• The product not matching your personal preferences

• Other reasons that did not result from an error by LMNEST

The customer is generally responsible for return shipping costs where permitted by applicable law.

If LMNEST confirms that a product was:

• Damaged during delivery

• Defective or malfunctioning

• Incorrectly supplied

• Incomplete

• Otherwise eligible for seller-paid return costs under applicable law

We will provide the appropriate return or resolution instructions.

Please do not purchase expensive international return shipping independently before receiving instructions from our customer care team.

8. Original Shipping Fees

For preference-based returns, the original shipping cost is generally non-refundable unless:

• LMNEST expressly states otherwise

• The return resulted from an error on our part

• The product was damaged, defective, or incorrectly supplied

• Applicable law requires reimbursement

9. Return Address

Our return location may vary depending on:

• Product type and fulfillment center

• Customer destination

• Warehouse logistics arrangements

• Reason for return

For this reason, please do not send returns to our registered corporate address unless our customer support team specifically instructs you to do so.

The correct return address will be provided after your request has been reviewed and approved.

10. Preparing Your Return

LMNEST products may contain delicate mechanical parts, LED lighting panels, or electronic circuitry.

Returned items should therefore be packed carefully to reduce movement, shock, and impact during return transportation.

Where reasonably possible, please return:

• The main product unit

• All original power adapters, cables, and chargers

• Mounting brackets, screws, clamps, and hardware

• Product manuals and inserts

• Original protective foam and internal packaging materials

• Original product boxes and outer shipping cartons

Customers are responsible for adequately packaging preference-based returns to prevent transit damage.

11. Missing Accessories or Components

Where permitted by law, a refund may be reduced if a returned product is missing items originally supplied with it, such as:

• Power adapters or charging cables

• Mounting hardware, screws, or brackets

• Remote controls or touch controllers

• Product inserts or protective packaging

Any applicable deduction will depend on the circumstances and relevant legal requirements.

12. Inspection of Returned Products

After receiving a return, our facility will inspect the item to confirm:

• Product identity and serial/model verification

• Return eligibility and condition

• Presence of all originally included hardware, cables, and accessories

• Functional status of mechanical joints, lighting elements, and power ports

Authorization to return a product does not necessarily mean that a refund has been finally approved. Final refund eligibility is determined after the returned product has been received and inspected.

13. Refunds

Once an eligible return has been received, inspected, and approved, the refund will generally be processed back to the original payment method.

After LMNEST submits a refund, your bank, card issuer, or payment provider may need additional time to process the transaction and display the funds in your account. These processing times are determined by your financial institution.

14. Possible Refund Deductions

Where applicable law allows, an appropriate deduction may be made when a product has experienced a material loss in value because of:

• Missing hardware, cables, or accessories

• Excessive use, abuse, or physical damage

• Customer-caused dents, cracks, deep scratches, or breakage

• Unauthorized alterations or repairs

• Improper installation or electrical misuse

• Damage occurring after delivery

Any deduction will be assessed according to the specific circumstances of the return.

15. Exchanges

Exchange availability depends on current warehouse inventory.

Because inventory changes, your preferred replacement color, model, or specification may not always be available.

If a direct exchange cannot be arranged, the simplest available process is to:

1. Request a return for the eligible original product.

2. Complete the approved return procedure.

3. Place a separate order for your preferred item.

Please contact customer support before returning an item for exchange.

16. Order Cancellations

If you would like to cancel an order, contact us as soon as possible after placing it:

Email: service@lmnest.com

We will make reasonable efforts to process your request before fulfillment begins.

Cancellation cannot be guaranteed once an order has entered:

• Processing

• Picking, packing, or protective boxing

• Fulfillment or dispatch preparation

If your package has already shipped, you may need to follow the standard return process after receiving it.

17. Refunds for Successfully Canceled Orders

If an order is successfully canceled after payment has already been processed, an appropriate refund will be issued to the original payment method or another method permitted by the relevant payment provider.

Your financial institution may require additional processing time before the refunded amount appears in your account.

18. Refused or Unclaimed Packages

Refusing a delivery does not automatically make an order eligible for a full refund.

If a package is refused, remains unclaimed, or is returned to the sender, contact us so we can review factors including:

• Shipment status and tracking history

• Carrier return charges

• Product condition and packaging integrity

• Return eligibility

Where legally permitted, reasonable shipping or return costs resulting from refusal or failure to accept an otherwise valid delivery may be deducted from a preference-based refund.

19. International Returns

International returns may involve additional:

• Shipping expenses

• Customs import procedures and duties

• Carrier documentation requirements

• Extended transit times

Because electronic and ergonomic hardware can be sensitive to handling, appropriate protective packaging is critical for international returns.

Please contact us before sending any international return. Except where responsibility cannot legally be excluded, LMNEST is not responsible for unnecessary shipping expenses or customs charges resulting from a return being sent without following the instructions provided by our customer support team.

20. Consumer Rights

This Return & Refund Policy is intended to supplement, rather than replace, rights provided by applicable consumer laws.

Depending on your country, state, province, or region, you may have additional statutory rights concerning:

• Defective products

• Product conformity

• Damaged goods

• Repairs, replacements, returns, or refunds

• Cancellation or withdrawal rights

Nothing in this policy is intended to waive or restrict rights that cannot lawfully be excluded. If mandatory consumer protection legislation provides you with greater rights than this policy, those statutory rights will continue to apply.

21. Contact Us

For questions concerning returns, refunds, exchanges, damaged or defective products, or order cancellations, please contact:

• Brand: LMNEST

• Website: lmnest.com

• Legal Entity: Yangzhou Beijingze Trading Co., Ltd.

• Unified Social Credit Code: 91321011MAEFUWHX54

• Registered Address: No. 106-10, Baocheng Road, Shouxihu Subdistrict, Yangzhou, Jiangsu Province, P.R. China

• Customer Support Email: service@lmnest.com

For questions relating to an existing order, please provide your order number and the email address used during checkout.

For damaged items or defective hardware, please also provide clear photographs or videos showing the product and its packaging so our support team can review the issue efficiently.

For your security, please do not send full payment-card numbers, CVV/security codes, or account passwords by email.

lmnest.com is operated by Yangzhou Beijingze Trading Co., Ltd.

LMNEST — Ergonomic Comfort. Smart Organization. Healthy Illumination. Efficient Living.