Terms and Conditions

These Terms and Conditions (the “Terms”) govern purchases made through lmnest.com.

The LMNEST online store is operated by Yangzhou Beijingze Trading Co., Ltd.

When you place an order through our website, you confirm that you have reviewed and understood these Terms and agree that your purchase will also be subject to any other applicable policies published on lmnest.com.

1. Scope of These Terms

These Terms apply to products purchased through lmnest.com.

Depending on your purchase, additional LMNEST policies may also apply, including our:

• Shipping Policy

• Return & Refund Policy

• Payment & Security Policy

• Privacy Policy

• Terms of Use

• Product Support & Warranty information

Where relevant, these policies should be reviewed together with these Terms.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, materials, dimensions, weight capacities, power specifications, colors, finishes, features, prices, and availability are presented accurately.

LMNEST specializes in high-performance office and home accessories organized across three principal collections:

• Ergonomic & Posture Comfort Collection: Adjustable laptop risers, monitor arms, footrests, and lumbar support cushions engineered for active physical tension relief and healthy body posture.

• Desktop Organization & Smart Power Hubs: Multi-tier storage systems, cable routing channels, fast wireless charging stands, and multi-port USB power stations to maintain clean, highly efficient workspaces.

• Eye-Care Lighting & Atmosphere Collection: Anti-glare monitor light bars, flicker-free dimmable LED desk lamps, and ambient task lighting for optimal visual comfort and reduced eye strain.

The actual appearance of an item may differ slightly from what appears on your screen because of factors such as:

• Screen and display settings

• Lighting conditions

• Product photography

• Manufacturing tolerances

• Metallic finishes, color, or texture variations

• Production batch variations

• Packaging or design updates

Technical equipment and hardware accessories may show small differences in finish, texture, or indicator light appearance. Such minor variations can occur as part of normal manufacturing and do not automatically indicate that a product is defective.

We may correct errors, revise product descriptions, update availability, or modify website information when reasonably necessary.

If a significant error affects an order that has already been submitted, we may contact you regarding available options or cancel the affected item and provide an appropriate refund.

3. Product Features & Requirements

Depending on the individual design, LMNEST products may include:

• Mounting brackets, hardware, screws, or clamps

• Power adapters, charging cables, or USB cords

• LED lighting panels, touch controllers, or remote units

• Adjustable mechanical joints, gas-spring arms, or height-locking mechanisms

• Other accessories identified on the relevant product page

Customers should review the product description, weight capacity limits, electrical ratings, and setup requirements before purchasing or using an item.

Capacity, dimensions, construction, electrical specifications, included components, and intended use may vary between different products or versions.

Unless expressly stated otherwise, LMNEST does not guarantee that third-party power adapters, cables, mounting arms, or replacement components will be compatible with every LMNEST product.

4. Orders & Acceptance

After submitting an order, you may receive an automated confirmation acknowledging that your order has been received.

An order confirmation does not necessarily mean that your order has received final acceptance or has entered the shipping process.

Where reasonably necessary, we may verify, limit, decline, or cancel an order for reasons including:

• Failed payment authorization

• Suspected fraudulent activity

• Unauthorized payment activity

• Inventory limitations

• Incorrect pricing or product information

• Shipping restrictions

• Duplicate or unusual orders

• Suspected unauthorized resale

• Misuse of promotional offers

• Legal or regulatory restrictions

• Other circumstances that reasonably prevent fulfillment

If we cancel an order after payment has successfully been collected, an appropriate refund will be made to the original payment method or another method permitted by the relevant payment provider.

5. Order Changes & Cancellations

If you would like to request an order modification or cancellation, contact us as soon as possible:

service@lmnest.com

We will make reasonable efforts to help before fulfillment begins.

However, changes or cancellations cannot be guaranteed once an order has entered processing, picking, packing, fulfillment, shipping preparation, or dispatch.

After an order has shipped, any available return options will generally be handled according to our Return & Refund Policy.

6. Prices

Prices displayed and processed through lmnest.com are in U.S. dollars (USD).

Pricing may differ according to factors including:

• Product or model selected

• Product variation or bundle configuration

• Delivery destination

• Promotional eligibility

• Applicable taxes

• Shipping costs

The final payable amount will be displayed during checkout before your purchase is completed.

Prices may be changed for future purchases at any time.

If an obvious pricing or technical error occurs, we may correct it and, where appropriate, contact you before fulfillment or cancel the affected order.

7. Taxes, Duties & Additional Charges

Where required or supported, applicable taxes, shipping costs, and other order-related charges will be displayed during checkout.

International deliveries may additionally be subject to:

• Customs duties

• Import taxes

• Brokerage charges

• Customs clearance fees

• Other government or carrier charges

Unless expressly indicated otherwise during checkout, these additional charges are generally the responsibility of the recipient.

Please refer to our Shipping Policy for further information.

8. Payment

Available payment methods are displayed at checkout and may differ according to your location, device, order value, or available payment services.

By providing payment information, you confirm that:

• You are authorized to use your selected payment method

• The information submitted is accurate and complete

• You authorize processing of the applicable transaction amount

Transactions may be subject to authorization, verification, security screening, and fraud-prevention procedures.

Please review our Payment & Security Policy for additional details.

9. Promotions & Special Offers

From time to time, LMNEST may provide promotional benefits such as:

• Promotional pricing

• Discount codes

• Product bundles

• Limited-time offers

• Free or discounted shipping

• Other promotional incentives

Individual promotions may have additional conditions relating to dates, minimum purchase values, excluded products, geographic availability, quantity limits, customer eligibility, or usage restrictions.

Unless specifically stated otherwise, multiple promotional offers may not be combined.

Discounts generally cannot be added retroactively to an order that has already been completed.

Where permitted by applicable law, we may modify, suspend, or discontinue promotional offers.

10. Shipping & Delivery

Shipping methods, estimated delivery periods, tracking availability, shipping charges, and related delivery matters are explained in our Shipping Policy.

Unless expressly guaranteed otherwise, delivery dates and timeframes are estimates.

Delivery schedules may be affected by circumstances beyond our reasonable control, including:

• Carrier operations or delays

• Customs procedures

• Weather conditions

• Transportation interruptions

• Public holidays

• Remote delivery locations

• Local delivery circumstances

Customers are responsible for entering complete and accurate delivery information during checkout.

Because certain LMNEST products feature sensitive electrical components, mechanical joints, or structured frames, we take reasonable steps to package products appropriately for safe transportation.

Please inspect your order promptly after delivery.

11. Returns & Refunds

Returns, refunds, exchanges, incorrect orders, damaged products, and related procedures are handled according to our Return & Refund Policy.

Please contact customer support before returning an item so that we can review your request and provide the appropriate instructions.

Nothing in our return procedures is intended to restrict consumer rights that cannot legally be excluded.

12. Damaged, Defective, Incorrect, or Incomplete Products

If your LMNEST order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This is particularly important for technical hardware, electronic lighting, and mechanical desk accessories containing sensitive components.

To review your request, we may ask for:

• Your order number

• Clear photographs of the product issue

• Photographs of the inner and outer packaging

• A photograph of the shipping label

• A short video showing the problem where appropriate (such as flickering lights, non-charging ports, or mechanical adjustment stiffness)

Please keep the affected product and its original packaging until our customer care team has completed its initial review.

Depending on the circumstances and applicable law, an appropriate resolution may include a replacement unit, replacement parts, refund, or another available remedy.

13. Product Use & Care

LMNEST products should only be used for their intended purpose and according to applicable product specifications, weight capacity limits, electrical guidelines, and care recommendations.

Ergonomic & Mechanical Equipment

For monitor arms, laptop risers, footrests, and support cushions:

• Observe maximum weight load limits specified for each product

• Ensure secure mounting and proper tightening of all hardware clamps and screws

• Avoid exceeding the designed range of motion for mechanical joints and gas-spring arms

• Inspect moving parts periodically for stability

Electronic & Lighting Accessories

For anti-glare light bars, desk lamps, and multi-port charging stations:

• Use only the provided power adapters and compatible cables

• Keep electronic power ports free of dust, moisture, and foreign objects

• Avoid placing liquid containers directly over power hubs or lighting units

• Clean optical surfaces and metal housings with a soft, dry or slightly damp micro-fiber cloth (avoiding harsh solvents)

Product-specific instructions take priority whenever provided.

14. Electrical Safety, Voltage & Power Use

Unless expressly stated otherwise, customers must ensure that power inputs match the specified voltage requirements of electronic accessories.

• Do not overload electrical circuits or power strips with excessive device loads

• Avoid exposing electronic components to extreme moisture, water, or direct outdoor elements

• Stop using any electrical accessory immediately if it emits unusual odors, sparks, excessive heat, or shows signs of internal damage

Always review the applicable product description and safety manual before use.

15. Product Measurements & Natural Variations

Measurements, weight capacities, and power ratings displayed on lmnest.com are provided as useful product references.

Small variations may occur because of:

• Manufacturing and machining methods

• Measurement techniques

• Material characteristics and batch differences

Products featuring metallic finishes, machined parts, or structured assemblies may show minor variations between individual pieces. These reasonable variations do not necessarily indicate a defect.

16. Product Warranty

Certain LMNEST products include a 90-day limited warranty where expressly stated.

Where applicable, the warranty period, coverage, exclusions, and claim process are described in our Product Support & 90-Day Limited Warranty information.

Any voluntary warranty is separate from statutory consumer rights. Nothing in our warranty provisions is intended to restrict rights that cannot lawfully be excluded under applicable consumer protection laws.

17. Personal and Professional Use

Products sold through lmnest.com are intended for lawful personal home use, remote office setups, corporate workspaces, and professional environments unless we agree otherwise in writing.

Unauthorized commercial resale or redistribution may be restricted where reasonably necessary.

18. Prohibited Activities

You may not use lmnest.com or its purchasing systems for activities including:

• Fraudulent transactions

• Unauthorized payment activity

• Abuse of discounts or promotional offers

• Manipulation of checkout systems

• Misuse of return or refund processes

• Unauthorized resale where restricted

• Interference with website security

• Other unlawful or deceptive conduct

Where suspicious activity is identified, we may take reasonable measures to protect our customers, website, business operations, and payment systems.

19. Intellectual Property

Unless otherwise indicated, content available through lmnest.com—including LMNEST branding, logos, product descriptions, photographs, graphics, videos, layouts, design elements, and original written material—is owned by, licensed to, or otherwise lawfully used by LMNEST, Yangzhou Beijingze Trading Co., Ltd., or the relevant rights holder.

Such content may not be copied, distributed, modified, commercially exploited, or otherwise used without appropriate authorization except where applicable law permits.

20. Third-Party Services

LMNEST may use independent third-party providers for services including:

• E-commerce infrastructure (Shopify)

• Payment processing

• Order fulfillment

• Shipping and logistics

• Customer support

• Analytics

• Advertising and attribution

• Fraud prevention

• Security

• Other supporting technology

Third-party services may operate under their own terms and privacy practices. LMNEST is not responsible for independent third-party services that we neither operate nor control.

21. Electronic Communications

When you place an order or contact LMNEST electronically, you agree that we may communicate with you electronically where appropriate.

These communications can include:

• Order confirmations

• Payment notifications

• Shipping and delivery updates

• Tracking information

• Customer-support responses

• Return or refund communications

• Security notifications

• Other important service-related information

Marketing communications are handled separately and remain subject to applicable consent and unsubscribe requirements.

22. Privacy

Our Privacy Policy explains how personal information is collected, used, disclosed, and protected.

Where available, additional controls concerning cookies, advertising, and personal information can be accessed through our privacy preference settings.

23. Disclaimer

To the fullest extent permitted by applicable law, lmnest.com and its related website services are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted access to the website or that every technical issue will be resolved immediately.

We make reasonable efforts to represent our products accurately in photographs and descriptions, but minor differences may occur for the reasons described in these Terms.

Where a product-specific warranty applies, it will be governed by the applicable warranty provisions.

Nothing in these Terms excludes any warranty, guarantee, consumer right, or remedy that cannot legally be excluded.

24. Limitation of Liability

To the fullest extent permitted by applicable law, LMNEST and Yangzhou Beijingze Trading Co., Ltd. will not be responsible for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to a purchase, order, transaction, product, or use of our online store where such liability can lawfully be limited.

Nothing in these Terms is intended to exclude, restrict, or limit:

• Liability that cannot legally be excluded

• Mandatory consumer protections

• Remedies available under applicable consumer protection legislation

25. Consumer Rights

Depending on your country, state, province, or other jurisdiction, applicable law may provide statutory rights relating to matters including:

• Product conformity

• Defective products

• Repairs

• Replacements

• Returns

• Refunds

• Order cancellations

Nothing in these Terms is intended to waive or reduce legal rights that cannot lawfully be waived.

Where mandatory consumer legislation provides greater protection than these Terms, those statutory protections will continue to apply.

26. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

27. Updates to These Terms

We may revise these Terms periodically to reflect changes involving:

• Our business operations

• Products or collections

• Website functionality

• Store policies

• Legal requirements

• Regulatory requirements

Any revised version will be published on this page.

Generally, the version in effect when your order was submitted will govern that transaction unless applicable law requires otherwise.

28. Contact Information

If you have questions about these Terms, your order, an LMNEST product, or another store policy, please contact:

• Brand: LMNEST

• Website: lmnest.com

• Legal Entity: Yangzhou Beijingze Trading Co., Ltd.

• Unified Social Credit Code: 91321011MAEFUWHX54

• Registered Address: No. 106-10, Baocheng Road, Shouxihu Subdistrict, Yangzhou, Jiangsu Province, P.R. China

• Customer Support Email: service@lmnest.com

lmnest.com is operated by Yangzhou Beijingze Trading Co., Ltd.

LMNEST — Ergonomic Comfort. Smart Organization. Healthy Illumination. Efficient Living.